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Terms & Conditions
Overview
Welcome to Rangamay! Throughout these Terms and Conditions, ‘we,’ ‘us,’ and ‘our’ refer to Rangamay. By accessing or using our website rangamay.com and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
Online Store Terms
1. Account & Privacy
Account Creation:
You may be required to create an account to access certain features of our website. You can choose to create account on Rangamay using your Google account.
Privacy Policy:
You are responsible for maintaining the confidentiality of your account credentials.
Rangamay will collect your name and email address for the creation and maintenance of your account on Rangamay.
If you choose the option of “Sign in with Google”, Rangamay will collect your name and email address from your Google account. Please read the list of permissions carefully before approving.
Additionally your contact number and delivery address will be collected at the time of placing order. Your name, email address, contact number and delivery address will be shared with the shipping company purely for the purpose of shipping the orders and related communications. Rangamay never shares the data collected with any 3rd party services for any purposes other than mentioned above.
Any policy changes will be duly communicated through email.
Account Termination:
We reserve the right to terminate or suspend your account at our discretion for any reason, including violation of these Terms and Conditions.
In case the user wants to terminate the account, the user may do so by reaching us through email.
After the successful termination of account, the data collected and the past order details will be stored until the end of the fiscal year for legal purposes.
Access Restrictions:
Our services are limited to India.
Payment Information:
For receiving online payments, we use Razorpay as our payment gateway. All the payments are safe and secure.
We accept debit cards, credit cards, internet banking and UPI. We never store debit card, credit card or banking details.
By using Razorpay as a payment gateway, you agree the terms and conditions by Razorpay. For more details, please visit razorpay.com
2. Products & Orders
Product Descriptions:
We strive to provide accurate product descriptions. However, we do not guarantee that all descriptions are complete, accurate, or error-free. Colors and other details may vary slightly from what is displayed on your screen.
Pricing & Payment:
Prices are displayed on our website and are subject to change. We accept VISA, Mastercard, Rupay and UPI as the mode of payments. All prices are in INR (Indian Rupee). Prices displayed on our website are inclusive of GST.
Order Confirmation:
After placing an order, you will receive an order confirmation email. This email does not constitute acceptance of your order; it is a confirmation that we have received it. We reserve the right to refuse or cancel any order for any reason.
Order Cancellation:
Order must be cancelled before it getting dispatched for 100% refund. If order is cancelled after it is dispatched, cancellation charge equivalent to the shipping rate levied by our partner shipping/courier service, shall be deducted from the refund amount.
Product Availability:
Product availability is subject to change. We do not guarantee that all items will be in stock.
Shipping & Delivery
1. Shipping Options
We offer by land and by air type of shipping. For identifying best shipping options, we use ShipRocket aggregator service. We may offer ‘fastest’ and/or ‘cheapest’ as two shipping options depending upon the availavility in the serviceable areas. Estimated delivery times are provided for informational purposes only and are not guaranteed.
2. Shipping Time
After we receive the order, it is fulfilled and shipped within 2-3 business days. Once the order is shipped, we expect it to get delivered in 3-4 business days. The delivery time may vary depending upon the delivery location.
3. Delivery Issues
Damaged during handling/shipping:
At Rangamay, we strive to maintain the high standards in terms of the quality of the products sold on our website rangamay.com. Hence every product is thoroughly quality checked before packing the order.
However, we understand the mishaps that may happen while shipping it to customer’s address.
If the order is damaged during shipping, customers can choose to claim the refund and keep the products.
Alternatively, customers can opt for replacement of the damaged items with the new items. Shipping and return charges on us.
In both replacement or refund cases, customers must submit a video recording of a received order prior to opening/unboxing in order to claim the replacement/refund over the damaged products.
Delayed Shipments:
For some unforeseen reason, if the order is delayed, please connect with us here. We will try to communicate with the concerned delivery partner and get back to you with updates.
You can choose to wait for the order to arrive. We appreciate your patience!
In case you want to cancel the order, make sure to choose the reason for cancellation as ‘order delayed beyond the delivery date’ on the orders page and the total order amount will be refunded to the payment source in 4-5 business days.
Returns, Replacements & Refund
1. Return Policy
We don’t accept returns of successfully fulfilled undamaged deliveries.
For damaged deliveries, you can opt for a return with full refund. Please refer Delivery Issues > Damaged during handling/shipping for more details.
2. Replcement Policy
We don’t accept replacement on any successfully fulfilled undamaged deliveries.
For damaged deliveries, you can opt for replacement of the same product. Please refer Delivery Issues > Damaged during handling/shipping for more details.
3. Refund Policy
In case of damaged order or delayed order, if the customer chooses to claim the refund:
The process of refund will be initiated within 1-2 business days.
The amount will be refunded to the original source of payment.
Depending upon the mode of payment, the refunded amount may get reflected within 4-5 business days.